FAQS
Frequently Asked Questions (FAQ)
Welcome to Serova’s FAQ section! Below you'll find answers to some of the most common questions about our handbags, shipping, orders, and more.
GENERAL QUESTIONS
Q: What is Serova?
A: Serova is an online store offering a stylish and functional selection of Classic Handbags, Genuine Leather Handbags, and the latest New Arrivals. Our collections are carefully curated to combine elegance, durability, and everyday practicality for the modern lifestyle.
Q: What materials are Serova’s handbags made from?
A: Our handbags are crafted using high-quality materials, including genuine leather, vegan leather, durable cotton blends, and premium synthetic fabrics designed to last while maintaining a chic and timeless look.
Q: How can I contact Serova’s customer support?
A: You can reach our support team by visiting the Contact Us page on our website or emailing us at Support@serova.shop. We're always happy to help!
ORDERING AND SHIPPING
Q: How do I place an order on Serova?
A: It’s easy! Just browse through our collections, select the handbags you love, and follow our secure checkout process to place your order.
Q: When will my order be shipped?
Handling Time: Orders are processed within 1 to 2 business days (Monday–Friday).
Transit Time: Most orders arrive within 4 to 6 business days.
Order Cut-Off Time: Orders placed after 5:00 PM (EST) are processed the next business day.
Total Delivery Time: Typically 5 to 8 business days, including processing and shipping.
Q: What are the shipping costs?
A: We offer flat-rate shipping of $5.00 on all U.S. orders via FedEx.
Q: Can I track my order?
A: Absolutely! You can track your order anytime through the “Track Your Order” page on our website.
Q: What payment methods does Serova accept?
A:We accept a wide range of payment options to ensure convenience for our customers:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Serova’s return policy?
A: We offer a 30 day hassle free return policy. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery. Visit our Return Policy page for complete details.
Q: How do I initiate a return or exchange?
A: Simply contact us via the Contact Us page or email us at Support@serova.shop and we'll guide you through the quick and easy return or exchange process.
Thank you for choosing Serova. We’re here to help, and we’re excited to be part of your fashion journey!
Contact Information
Business Name: Serova
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (989) 872-4948
Business Email: Support@serova.shop
Business Address: 16100 Chesterfield Pkwy W #363, Chesterfield Missouri 63017, United States